Home of the finest Heated Clothing in the Universe, Want to order by phone: 0428 812341

Policies

Currency Policy

All products are sold on this website in Australia $ only

RETURNS POLICY

You may return new, unopened items within 30 days of delivery for a full refund.

We’ll also pay return shipping costs if the return is a result of our error ( you have received an incorrect or defective item,etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days),the time it takes us to process your return once we receive it (3 to 5 business days),and the time it takes your bank to process our refund request ( 5 to 10 business days ).

If you need to return an item, email us with the detail. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

 

SHIPPING

We have FREE shipping to all states of Australia

If shipping to another country, we use Australia Post, we will get a quote to ship and time frame and provide that for you.

Please note that shipping rates on many items we sell are weight-based.

 

WARRANTY & RETURN AND EXCHANGE INFORMATION    
    
RETURNS AND EXCHANGES can be made up to 30 days    
    
WARRANTY !!     
ALL OUR HEATED CLOTHING INCLUDING GLOVES, GLOVE LINERS AND SOCKS are warranted to be free of defects in materials and workmanship for a period of one year.Defects in the wires are guaranteed for the life of the garment. General wear and tear, damage by abuse or accidents are not covered.    
Is this clear enough for those that seem to be confused that others have a better warrantee that we do?    
    
Warranty Info on Heat-Trollers    
If a Heat-Troller fails due to faulty parts or manufacturing within 3 years of you purchase we WILL replace or fix it.    
    
All warranties will be voided IF the following guidelines are not followed    
    
*Do not  cut off the plugs, ring connectors or CUT ANYTHING.    
*Only use the battery harness, cigarette plug adapter, or BMW power port adapter provided to power your heat troller! Attempting to usea home-made BMW or cigarette plug adapter or Fuse Block will void the warranty.    
*The Heat Troller should be installed in accordance with the enclosed instructions. We are not responsible for units damaged by incorrect installation, improper use or shorts in the clothing made by others    
    
For all warranty returns and exchanges requests, contact us directly by using the form below    

PRIVACY POLICY

This privacy policy sets out how Warm & Safe Australia uses and protects any information that you give Warm & Safe Australia when you use this website.Warm & Safe Australia is committed to ensuring that privacy is protected.Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Warm & Safe Australia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information.

name, contact information, including email address.

demographic information, such as postcode,preferences and interests.

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical,electronic and managerial procedures to safeguard and secure the information we collet online

Controlling your personal information.

We will not sell, distribute or lease any of your personal information to third parties unless we have your permission or are required by law to do so.We mayuse your personal information to send you promotional information which we think you may find interesting.

You may request details of personal information which we hold about your under the Data Protection Act 1998.

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